Exponential growth in the ownership of mobile technology and the rapid evolution of the mobile device has created a challenging and dynamic Telecommunications Sector. Customers looking to exploit the migration of services from the desktop to the mobile phone are placing increasing demands on Mobile Network Operators. Furthermore, complex service and product combinations provide the consumer with enormous choice which encourages churn and undermines loyalty. To protect and grow market share Mobile Network Operators need to deliver exceptional customer experiences or face the prospect of disillusioned customers switching to the competition.
numero has a strong track record of helping Mobile Network Operators deliver superior customer service across all channels of communication. We’ve witnessed first-hand the impact of an increasingly complex trading environment and the demands made on the industry by fickle customers. However one thing remains constant: the indisputable link between customer service and customer loyalty and the value of that loyalty to the business. Drawing on this knowledge and experience, numero providers Mobile Network Operators with a fast-track to success.
numero360 for Mobile Network Operators has been designed from the ground-up to provide a multichannel platform that enables consistent, engaging and informed experiences at every customer touch-point. Customer queries (including mobile phone advice, bill disputes and service queries) together with purchasing history, marketing preferences and social media interaction are combined to provide a complete customer relationship environment. With a Single Customer View across all communication channels, Mobile Network Operators are able to provide:
With numero, Mobile Network Operators can embrace the complete omni-channel opportunity and provide services across multiple channels. Armed with a deeper understanding of customers and their communication needs, providers are perfectly placed to deliver personalised experiences that make customers feel recognised and valued. These exceptional experiences provide the foundation for improved customer loyalty, brand advocacy and overall market share success in the new multi-channel world.
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