Deregulation, market consolidation and global competition continue to revolutionise the logistics industry – making it one of the most competitive sectors in the economy. numero works with many leading names in the logistics world, helping major organisations to achieve competitive differentiation through service responsiveness, organisational efficiency and clarity of communication. In fact, numero powers some of the most revolutionary changes in the sector including track and trace innovations via mobile apps, mobile messaging and social media. With our help, logistics operators can innovate, work more efficiently and achieve competitive advantage.
| numero know-how |
Typical use in logistics |
| Native support for any channel of communication |
- Multi-channel customer interaction with seamless order taking and processing
- Capitalise on additional and emerging channels to market including social media and mobile commerce
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| Automatic interpretation of message content and meaning |
- Fast and efficient response to consumer requests for support including ‘track and trace’ and product returns
- Improve customer response times by automatically directing customers to relevant channels, teams and agents
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| 360 degree view of customers |
- Create a single view of an otherwise complex customer picture that can involve retailers, carriers, service agents and multiple customer records
- Improved customer insight and segmentation
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| Intelligently push contextual information to customers and employees |
- Timely and efficient notifications of delivery dates and times with the option to rearrange at the touch of a button via multiple channels
- Fast and efficient communication of service disruptions caused by external factors such as the weather and traffic delays – reducing time-consuming in-bound customer enquiries
- Dynamic FAQs to improve customer service and self service
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| Business process workflow and automation |
- Improve the efficiency and accuracy of parcel delivery processes to keep failures to a minimum
- Extend opening hours and improve customer SLAs
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| Performance monitoring and reporting |
- Introduction of better measures of logistics performance such as customer satisfaction, first time resolution and P&L performance to replace dated measures such as call handling times
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| Secure, enterprise-class system |
- Elimination of unsecure systems while providing customers with greater accessibility
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We give logistics operators the power to handle all this through multiple communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, organisations are able to capitalise on new opportunities created by the web, mobile messaging, email, automated telephony (such as IVR) and social media.
Our knowledge and expertise in logistics is packed in a pre-configured solution based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to enable rapid implementation and results.
Simon Khan puts in solid performance during the Commercialbank Qatar Masters
