In-depth industry-expertise that’s close at hand

Markets

Clients from specific industry sectors can depend on numero’s specialist knowledge and experience. Having worked extensively with many large and well-known organisations in these sectors we have an in-depth understanding of the key success factors and priorities for each industry. It is an approach that not only adds value but fast tracks solutions as clients do not have to progress through a process of ‘educating’ numero on:

  • Regulatory & compliance matters
  • Customer expectations & preferences
  • Supplier & partner expectation & preferences
  • Customer, supplier & partner multi-channel communication priorities
  • Business processes & re-engineering trends
  • Management information requirements

Our customers gain access to our skilled vertical market specialists who have extensive, hands-on experience of their marketplace and needs. These specialists are an outstanding source of ideas, inspiration and experience for clients.


Retail

For over a decade numero has helped leading retailers to deliver superior customer service. In that time the seismic shift in consumer choice and shopping preferences has created a highly complex, multi-channel retail environment. The only constant is the indisputable link between customer service, customer loyalty and customer value.

find out more
Retail

Financial services

numero helps Financial Service institutions to engage with their customers in an informed and personal way, irrespective of the channel of communication.  We understand the many challenges of rapidly adjusting to new ways of doing business in a highly-regulated market sector – especially in light of the need for transparency, security and compliance across all aspects of customer engagement.

find out more
Financial services

Telecommunications

numero interactive for Mobile Network Operators has been designed from the ground-up to provide a multichannel platform that enables consistent, engaging and informed experiences at every customer touch-point.  Customer queries (including mobile phone advice, bill disputes and service queries) together with purchasing history, marketing preferences and social media interaction are combined to provide a complete customer relationship environment.

find out more
Telecommunications

Utilities

The non-discretionary nature of the services provided by Energy & Utility companies has historically resulted in missed opportunities to develop exceptional customer experiences. Increased competition, negative media coverage and growing public scrutiny has put new demands on an industry. numero has worked extensively in the sector to help organisation to fully engage customers in order to improve loyalty and reduce churn.

find out more
Utilities

Logistics

numero integrates back office data with customer facing solutions to keep everyone fully informed on every stage and aspect of the logistics service. As a result, companies are able to open-up all channels of communication with complete confidence.  All relevant information on customers and their cases can be accessed and shared with ease, making it possible for the entire supply chain to function seamlessly across all business partners and service touch-points.

find out more
Logistics

Public Sector

In the Channel Shift era, those responsible for the provision of public services are expected to perform miracles within short timescales. numero works extensively in the sector to address the challenge of dramatically reducing costs while increasing citizen engagement. Our ground breaking work across all types of public service provision helps local and national providers to improve all aspects of service delivery and citizen experience.

find out more
Public Sector

© Copyright 2017 numero | All Rights Reserved | Registered in England & Wales 04127933 | Registered Office: One Park Lane, Leeds LS3 1EP | VAT no: GB775249202

do the right thing