Live Chat solutions win over customers

Published on 21 May 2015 by in Latest News

Live Chat solutions win over customers

The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is quickly turning into the customer-support option of choice for consumers. More dynamic than FAQs and less costly than a phone call, the benefits of Chat are increasingly being recognised by organisations and their customers. Customers who use [...]

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HP Helps Leeds Building Society interact with its customers when, where and how they choose

Published on 20 May 2015 by in Latest News

Today, HP Enterprise Services Ltd announced it has been selected to help Leeds Building Society manage its customer’s interactions. As a result, the Building Society is now able to expand its online services as well as strengthening existing business contact channels. numero is proud to announce we will be working with HP Application Transformation Services to [...]

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Starbucks partners with Spotify

Published on 19 May 2015 by in Latest News

Following the launch of its mobile order and pay system, Starbucks have set out to improve customer experiences even further by teaming up with music streaming site, Spotify. It was revealed that a large proportion of Starbucks customers not only choose them for their coffee but also the experience that comes along with enjoying a [...]

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Sainsbury’s trials connected kitchens to better understand shoppers

Published on 15 May 2015 by in Latest News

Samsung recently revealed their plans for connected home domination at the Consumer Electronics Show (#CES2015), followed by Amazon introducing the Dash Button, a single-use, Wi-Fi enabled ordering device which consumers will press to make direct orders. Now Sainsbury’s plan to hook up one of its stores to a connected kitchen, housed at its new digital [...]

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YouTube – part of an Omni channel offering?

Published on 12 May 2015 by in Latest News

The number of customer service interactions requiring human support is expected to reduce by half over the next two years, reports Gartner, as self-service alternatives grow more popular. It has been reported that video is expected to play an increasing support role, with 100 of the 500 largest global companies planning to introduce video chat [...]

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