Why Email Management Matters

Published on 17 December 2014 by in Latest News

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Waitrose introduce customer experience kiosks

Published on 10 December 2014 by in Latest News

Earlier in the year, Waitrose announced it would become the first supermarket in the UK to trial automated, temperature-controlled collection lockers in a bid to step up its multichannel strategy. Now it has reported it will be installing interactive touchscreen terminals in its ‘Little Waitrose’ convenience stores in an attempt to gather customer feedback. The [...]

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Starbucks launch mobile ordering and pay system

Published on 05 December 2014 by in Latest News

Starbucks has announced the launch of its mobile order and pay system, a mobile app feature that lets customers make an order before they arrive at the store. The concept is set to improve customer experiences and cut out long queuing times and will be spread throughout their stores in 2015. The coffee chain first spoke [...]

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Customer service remains priority during #BlackFriday and #CyberMonday

Published on 02 December 2014 by in Latest News

Online retailers faced a dramatic increase in web traffic this weekend, as UK consumers flocked online to participate in Black Friday and Cyber Monday, traditionally the first shopping weekend after December payday. IMRG predicted that the weekend was set to be a record breaker with an anticipated £1.2 billion spend, culminating in Cyber Monday yesterday.  [...]

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High street retailers set to benefit from online Click-and-Collect service this Christmas

Published on 25 November 2014 by in Latest News

A survey of shoppers conducted by Postcode Anywhere, has revealed that 95% of UK consumers plan to use Click-and-Collect services this Christmas and that the average collection visit will drive £27 of spontaneous spending in-store. “Consumers want to be able to receive their purchases at a time and place that suits them. For retailers there [...]

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