Twitter, the microblogging social network, has revealed that it currently has 10 million active users in the United Kingdom. The revelation means that the UK is the fourth-largest country for Twitter users in the world, following the US, Brazil and Japan. The news from the social network highlights its on-going proliferation within the United Kingdom, [...]
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Mobile network 3 UK has invested £18 million into a comprehensive framework designed to improve the company’s customer experience system across a number of new channels. The new system will see the mobile provider operate a business intelligence service across the business’s campaign management and CRM systems. The framework will allow the mobile operator to [...]
commentRetailers not using social media sites such as Twitter for online customer service are facing a negative backlash from their customers, according to a leading customer experience management expert. Josh March, chief executive from a social CRM company, made the comment ahead of the 3rd Retail Bulletin Customer Loyalty Conference. March stated that many of [...]
commentA report from telecoms analyst Ovum has predicted that smartphones will rise at a compound annual growth rate of 24.9 per cent for the period 2011-2017. This acceleration in smartphone take up compares to a 6.3 per cent increase in the overall market for mobile handsets over the same period. There are expected to be [...]
commentA new study by IBM has revealed that mobile commerce is capturing an ever-increasing share of the online retailer sector in the United States. The investigation discovered that, during the first quarter of 2012, sales via mobile phone accounted for 13.3 per cent of all online sales. What’s more, the research found that mobile devices [...]
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latest tweets
RT @misscole: research by A.T. Kearney found that between 5% and 20% of all complaints to many organisations are made through social media.
21 May 2012
@misscole Yep; it all needs to be connected.
21 May 2012
@RetailSystems Thanks for the RT.
21 May 2012
@knightys I couldn't agree more! :)
21 May 2012
RT @TheDrum: 70% of customer complaints on social media ignored http://t.co/lUcuUqWC
21 May 2012
RT @delineo: Mobile devices account for 8.49% of global website hits. #sascon
21 May 2012
Have a very relaxing weekend from everyone here in the numero office.
18 May 2012
What would you say is the most important app on your mobile phone? Interested in know.
18 May 2012
numero sponsorship
A different ball game
Published on 8 November 2011 by numeroadmin in Latest News
The Portugal Masters provided the perfect opportunity for the numero team to spend time in Simon's company. Amongst many entertaining hours - including chance to take the video footage shown in this post - we learnt a little more about the Essenc
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Off to a flyer in Portugal
Published on 13 October 2011 by numeroadmin in Latest News
Simon Khan, the numero sponsored European Tour golfer, got off to one of his best starts of the season at Vilamoura today. 7 birdies and an eagle were the cornerstones of a superb round of 65, securing second place at the end of the first day's pl
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Simon hits the front
Published on 9 September 2011 by numeroadmin in Latest News
There's a huge amount of excitement at numero this afternoon as we watch with interest his move up the leaderboard of the latest European Tour event - the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to
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European tour with Simon Khan
Published on 26 August 2011 by numeroadmin in Latest News
numero believes in doing business differently. In keeping with our ‘do the right thing’ brand ethos, we endeavour to build special relationships with customers by working as closely with their businesses as possible. In support of this approac
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Our sponsorship of Simon Khan
Published on 12 August 2011 by numeroadmin in Latest News
As a recent winner of the European Tour’s flagship event and major championship regular, Simon Khan knows what it’s like to be on top of his game. His victory at last year’s BMW PGA Championship was a triumphant tale of dedication, commitmen
Read moreGuy Colclough
Fascinating insight into the way brands use Twitter as a CRM tool, once again demonstrating that customer engagement and management is vital across the social web. Details here.
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