numero integrates with CDL to enhance multi-channel experience

Published on 10 June 2016 by in Latest News

Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through integrated telephony, call scripting, webchat and email channels. The development means that contact centres using CDL’s flagship Strata solution will be able to offer seamless customer service, with on-screen prompts enabling agents to identify customers and any previous [...]

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Press Release: Callcredit Information Group Acquires numero in Multi-Million Pound Deal to Accelerate the Execution of its Product Development and Software Analytics Strategy

Published on 03 March 2016 by in Latest News

Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, in a multi million pound deal designed to accelerate the execution of the company’s product development and software analytics strategy. Mike Gordon, CEO, Callcredit Information Group, said: “The acquisition demonstrates our commitment to customer experience management by giving [...]

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3 Customer service trends providing great customer experiences

Published on 02 June 2015 by in Latest News

In a recent survey by American Express, 63 per cent of customers felt an increase in their heart rate when they thought about receiving great customer service. According to the research 53 per cent of the respondents compared the feeling to that of being loved. The study demonstrated that customers’ expectations have heightened during recent [...]

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Google Buy Now button coming soon

Published on 29 May 2015 by in Latest News

With Google currently preparing to kick off its annual developer conference I/O in San Francisco, they have announced the introduction of a Buy Now button, allowing internet users to purchase goods directly from its search results. Following this announcement there has been a mixed response, as many believe that allowing internet users to bypass other [...]

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BT, TalkTalk and Scottish Power most dreaded customer service

Published on 27 May 2015 by in Latest News

Which has revealed the results from its latest survey into UK call centres, disclosing BT, TalkTalk and Scottish Power as the companies consumers most “dread calling”. Based on staff knowledge, phone menu system, politeness, helpfulness and waiting times, it found the common trend that broadband and energy sectors are the worst performers. It was also [...]

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