bb numero webchat Webchat
numero black what is it Webchat numero black key features Webchat numero black ideal for Webchat
Web chat is a one-to-one text dialogue between consumers and organisations which takes place online. There are three typical options to invoke a chat session: the consumer clicks on a “click to chat” button to alert an agent or the organisation proactively prompts the consumer with the option when pre-defined criteria are met (for example, when someone has been on-site for a certain length of time or has visited certain pages). Existing contact centre agents can be utilised to resource the chat service or sometimes dedicated chat agents are deployed.
  • Fully configurable service invoked through parameterised criteria including agent availability & customer behaviours
  • All dialogues automatically recorded against the customer/case record
  • Repeat dialogues returned to the same agent to develop the client engagement
  • Option to email a record of dialogue to the consumer
  • Intelligent interpretation of customer dialogue*
  • Automatic recommendation of agent response through hot key and drop down lists*
  • Option to warm transfer the chat session with the full customer record
  • Full management and control of the session by Supervisor
  • Supports multiple brands with differing SLA’s within the same contact centre
  • Agents can handle multiple sessions at a time.
  • Full MI pack.*using numero Mentarte technology
  • Improving online sales conversion rates
  • Increasing online order values through up and cross sell
  • Increasing agent efficiency
  • Improving customer satisfaction
  • Resolving critical consumer service and product queries
  • Improving customer service
  • Identifying customer objections and issues
  • Reducing the volume of inbound calls.
Proud to work with:
numero client logos new Webchat

To speak to a Webchat expert call us on +44 161 475 0300 or request a callback using the form opposite.

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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