landing utilities Utilities 1
The solutions we’ve created for major North American utility companies – including Oncor and Hydro One – ensures numero is at the forefront of customer service in this ever changing sector. It’s just one of the reasons why big companies across the pond are turning to a British company’s software to streamline their customer journeys. With the help of our revolutionary technology, they are meeting the continually evolving needs and expectation of customers in a host of ways. This site provides an introduction to the world of customer service possibilities our solutions make a reality. Within this page there are links to some key points of interest for utility companies and the rest of the site contains a wealth of information. However, you may find it easier to just make contact with our Utilities specialists to discover what we can do for you.

 

 

  • Streamlining business processes and customer journeys alongside smart metering
  • Efficiently handling billing exception and other customer queries originating by email, letter, web form, phone, smartphone apps, SMS messages and more
  • Complying with their regulatory responsibilities in relation to customer complaints and service levels through sophisticated case management workflows
  • Improving conversion rates and shortening sales cycles for online tariffs by deploying webchat and smart FAQ functionality
  • Enhancing contact agent efficiency with the automation of key processes and a 360 degree view of all customer interactions
  • Proactively monitoring and responding to customer use of social media channels
  • Automating customer service through online ‘my account’ facilities that intelligently pushes information to customers and action their interactions

Proud to work with:

 numero utilities new 2 Utilities 1
To learn more about how we can help contact our Utilities specialists on +44 161 475 0300 or request a callback using the form opposite.
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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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