Customers simply don’t understand why they can’t manage their financial affairs via Social Media

Social media accounted for one in five of all hours spent on the Internet in the UK in 2011. And yet, 93% of consumers complain that companies fail to meet their service expectations via the channel. Despite all the facts adding up to an irrefutable business case for change, many organisations have no clear plans in place for Social Media engagement. Take a look at our Infographic below for some of the latest facts and figures and consider the implications for your organisation.

The good news for anyone involved in customer service is that Social Media doesn’t have to be a headache. numero’s Social Media solutions offer a fast, efficient and proven way to interact with customers via Facebook, Twitter and more. Just take a look at our video introduction to find our more or contact us using the form opposite.

social web infographic

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Guy Colclough
Guy Colclough
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