Social media will never catch-on in financial services

Social media accounted for one in five of all hours spent on the Internet in the UK in 2011. And yet, 93% of consumers complain that companies fail to meet their service expectations via the channel. Despite all the facts adding up to an irrefutable business case for change, many financial services organisations have no clear plans in place for Social Media engagement. Take a look at our Infographic below for some of the latest facts and figures and consider the implications for your organisation.

The good news for anyone involved in customer service is that Social Media doesn’t have to be a headache. numero’s Social Media solutions offer a fast, efficient and proven way to interact with customers via Facebook, Twitter and more. Without having to leave their preferred Social Media platform, consumers can securely access and interact with their financial services providers – creating a new channel of engagement that is as revolutionary as online and mobile banking.

Just take a look at our video introduction to find our more or contact us using the form opposite.

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Guy Colclough


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