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Knowledgebase CMS feature 2

Posted By numero On June 28, 2010 @ 12:05 pm In | No Comments

With Knowledgebase CMS:

Automatically respond to enquiries in the correct language

Any outbound correspondence produced by numero is intrinsically language aware.

Enquiries coming in to numero are analysed to determine the correct language and dialect for both routing to agent and for outbound responses. Response templates and the CMS content used to construct outbound correspondence are automatically chosen in the correct language and dialect, with sensible ‘back-off’ rules deciding how to handle cases where no localised variant of the required content exists in the CMS.

The example video illustrates how numero is able to transparently handle the same enquiry in any one of several languages whilst still managing to recognise what the enquiry is about, whether it can be automatically answered or not and, if it can, automatically selecting and using the correct language template and personalised content.

See what else you can do with Knowledgebase CMS here>


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