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numero’s Single Agent Desktop would enable Kitbag to meet the following objectives: • offer a front-end / agent interface for the Intranet based project, complimenting the work being undertaken by Dot Nine Solutions • provide a Single Agent Desktop across all customer channels and brands, optimising efficiency throughout the contact centre • CRM functionality to enable a single view of the customer, allowing Kitbag to deliver a personalised and consistent customer experience across all brands and channels |





Simon Khan’s social CRM lesson for business