Social media has changed the face of communication and the contact centre is the heart of your customer service operation. How do you keep up with this seismic shift and engage with your current and future customers on their terms to create the perfect customer experience?

Click here to watch the webinar presented by Rob Sandbach, numero’s Head of Social Media and Mobile.

The following marketing collateral are examples of our solutions and how they can be utilised by organisations. This is a mixture of product focused PDF’s, videos and case studies which bring together the social media solutions that we offer.

• Facebook – integrated customer service solution
• Download the numero Facebook customer service product datasheet here
• Twitter – integrated customer service solution
• Download the numero Twitter customer service product datasheet here
• Cable&Wireless – LIME Help Centre customer service solution, introducing web and social media channels
• Download the LIME case study, one that we are really proud to share with you here
• Webchat – and websuite online customer self service solution

Below is a video that shows how social CRM can help improve an organisations customer service: