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Dear Tom and Doreen,

It was a pleasure to meet you both today. I hope you found the presentation on what we do and how numero could help Waitrose enhance Customer Experiences, create a consolidated 360 degree view of the customer across any channel and deliver significant contact centre efficiencies and cost savings very informative.

Please find the presentation below together with the videos you saw – and some you didn’t.

The presentation can be downloaded by clicking here (5.4mb).

Knowledge Management – Agent empowered telephone ordering:

Email Management:

JD Williams webchat solution:

Social CRM for

I look forward to speaking with you again soon.

Kindest regards,

Ian Daintith

T: +44 161 475 0310
M: +44 7590 828 540

Proud to work with:

partners2 Waitrose

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