Sim Test01 Utilities Water (SIM)

The implications of Ofwat’s Service Incentive Mechanism (SIM) are well documented. So too the potential bottom line impact of £50m penalties and £25m incentives for every billion of turnover.

In our dealings with leading water companies, it’s clear that the priority emerging from SIM is decisive service delivery actions. Without these, water companies are unlikely to meet the requirements of SIM through a right first time service that improves customer satisfaction, enhances efficiency and reduces costs.

numero solutions can have a resounding impact on the performance of a water company. Drawing on our experience in customer service and contact centre operations (working with some of the UK’s largest businesses) we can enhance and improve your customers’ experience, making SIM work in your favour. You gain a 360 degree view of each customer and their interaction history across the entire organisation, enabling outstanding customer service and compliance with the most stringent regulatory standards.

Our services can help you:

  • Optimise operational efficiency through a single agent desktop and by driving business process and workflow automation
  • Deliver exceptional customer online experience using the right combination of web self service tools; such as webchat, dynamic FAQs and intelligent ‘my account’ facilities
  • Keep customers informed and reduce contacts through dynamic event driven customer notifications
  • Adopt new technologies to proactively meet customer demand for mobile and social media channels such as Facebook and Twitter
  • Increase first time resolution by efficiently handling integrated multi-channel customer communication; email, letters, web forms and chat, telephone, smart phone, social media, SMS messaging and more
  • I would be delighted to meet and explain how our numero act service can determine the business case for a cohesive, customer centric approach. To find out more about this service, including our free analysis studies, please get in touch. In return, I’ll be pleased to send a copy of our latest white paper: Mind the Gap: How world-class businesses succeed in the multi-channel era

    Tim Page

    office: +44 161 475 0300
    direct tel: +44 161 475 0321

    mobile:
 +44 7725 673 126
    email:
 tim.page@thisisnumero.com

    Proud to work with:

    partnersUtil2 Utilities Water (SIM)

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