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Dear Helen,

It was good to speak to you today.

As we were talking about multi-channel customer interaction, Single Agent Desktop and Web Chat I thought you may be interested in the short videos below.

I’ve also included a thought provoking video demonstrating our Social Media CRM capability. This is basically how Tesco could embrace Customer Service through Twitter and Facebook at enterprise scale all through your existing numero platform.

JD Williams webchat solution:

Single Agent Desktop – Telephone Ordering:

Social CRM for

I look forward to speaking with you again soon.

Kindest regards,

Ian Daintith

T: +44 161 475 0310
M: +44 7590 828 540

Proud to work with:

partners2 Tesco

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