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Dear Wendy,

With many companies striving to deliver the best digital customer experience, one platform that can understand every customer interaction and help you respond efficiently in a very customer focused, brand specific way, can make a massive impact on your customer service capabilities.

The numero interactive platform streamlines business processes and helps our clients deliver exceptional customer service through their chosen communication channels.

At numero we understand that whether a customer wishes to speak to you throughTwitter,Facebook,Webchat,Email or by Phone, whichever channel may be their preference, they all deserve exceptional, personal customer service.

Many steps have clearly been made towards achieving this at Sky, with use of:

  • A virtual agent
  • A simplified 3 step contact approach
  • multiple twitter pages
  • A facebook page
  • FAQ development.

While bearing in mind your investments made so far, I feel sure a business case could be made outlining how numero has a place within the organisation.

I hope you have found this page beneficial in outlining the way numero can streamline you customer journey’s.

If you feel it may be beneficial, I would be more than willing to arrange a visit to discuss this in further. Any initial session is very exploratory, completely without obligation, and it may help us establish key areas where we may be able to assist the organisation.

Thank you again and I hope to speak with you again soon.

Kindest regards,

Steven Almond

T: +44 161 475 0344
M: +44 7961 903 980
E: steven.almond@thisisnumero.com

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