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Moving Forward

Dear Nick,

RBS Insurance’s is a large, Global company comprising of many multiple leading brands, therefore It is important for all these brand’s customer interactions to be targeted specifically in the most appropriate way, taking into account the target audience of all the separate brands. RBS is in need of one platform that can understand every customer interaction and respond efficiently in a very customer focused, brand specific way.

The numero interactive platform streamlines business processes and helps our clients deliver exceptional customer service through their chosen communication channels.

At numero we understand that whether a customer wishes to speak to you through twitter, webchat, email or by phone, whichever channel may be their preference, they all deserve exceptional service and within the financial services sector must abide by FSA regulations.

It is my understanding that RBS Insurance is to become completely independent of the RBS Group, numero can allow your customers to have completely different,brand specific experiences all at the same time whilst making better use of all brands strengths.

Below are examples of how numero can improve customer service:

  • Creating further service differentiators – being very customer focused in approach
  • Further supporting their customers whether in branch or through a tweet
  • By exceeding expectations of the FSA and increasing safety
  • Tesco relies on the numero solution to address their far-reaching requirements while meeting stringent FSA compliance standards


I hope you found this page beneficial. I suggest that we arrange a visit to discuss this further. Any initial session is very exploratory, completely without obligation and it may help us establish key areas where we may be able to assist the organisation.

I look forward to discussing matters further on how we can help RBS Insurance.

Kindest regards,

Steven Almond

T: +44 161 475 0344
M: +44 7961 903 980
E: steven.almond@thisisnumero.com

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