I have assembled this web page of videos simply to show you some of the highlights of our work program in 2010. These videos reflect some of the systems we have installed at HDN – DHL, Vertex and JD Williams. Of course, we have delivered far more than this! The reality is that two of these clients have kept us fully utilised through 2010 and they will throughout 2011.

I understand fully that some of these videos and applications (like dropped basket) may not be wholly appropriated for Ideal Shopping. That is most definitely not the point of this landing page. Instead, I wanted to highlight that organisations that you know well like Yodel, Vertex and JD Williams are working collaboratively with numero to innovate and differentiate their businesses.

So, whether you are looking to:

· optimise operational efficiency through a single, or by driving business process and workflow.

· deliver an exceptional online

· keep customers informed and reduce contacts through dynamic event driven customer;

· or adopt new technologies to meet the demand for iPhone, smart phone and Social Media

we have solutions.

I would suggest that the new telephony / contact centre solution being deployed and implemented into Yodel is nirvana when it comes to contact centre telephony solutions and I believe very strongly that this application would be of strategic benefit to Ideal Shopping.

So whatever your aspirations, numero provides solutions as part of our integrated multi-channel customer service platform, numero interactive, that will support the right customer service strategy for your business. The numero platform has enabled some of our other clients to deliver unrivalled levels of operational efficiency, outstanding customer experience, as well as provide the ability to continually launch new and exciting services that drive incremental revenue streams.

We respect our relationship with Ideal Shopping and the personal support you have given me. I would like to reciprocate. I hope you find time to have a look at the videos and enjoy the content. The videos only last for a minute. I look forward to catching up soon.