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numero solutions include a unique customer management interface which enables content from emails, eForms, web chat and SMS to be presented to service agents in whatever format required via pre-defined service levels.

Contact from citizens is automatically categorised and directed to appropriate agents based on their knowledge and skill sets, By integrating the workflow with existing processes and back office applications, the entire communication
journey is streamlined for greater efficiency and speed of response.

In addition, by intelligently interpreting and categorising the inbound communications, the numero solution is able to suggest pre-made content to be used within the response. Creating further efficiencies and service levels improvements in the process.

numero email handling, eForms and Citizen Case Management are all available as ‘out of the box’ functionality within our Software as a Service platform. For further information, please use the form on this page to contact our local government specialists.
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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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