I have created this page to provide further information to Digicel about numero and the capabilities of our multi-channel customer service solution ‘numero interactive’.

numero’s Single Agent Desktop provides all the necessary insight to an agent while handling any given type of customer interaction increasing agent and supervisor productivity, improving customer experience (CX) and reducing costs by orchestrating the delivery of the right data to the right agent desktop WITHOUT the agent having to use multiple systems and windows

No matter how many underlying legacy or back office systems your organisation may have, numero will communicate with them so that the interaction can be completed via just a single screen. All the relevant data that will be needed to help resolve the interaction will be presented including – customer data, case history and details of the work item.

numero help organisations handle complex customer interactions through multiple channels, creating a streamlined and efficient experience for the customer as well as providing the business with increased customer insight and interaction management capabilities.

      Key benefits:

    • Incresed customer loyalty and customer experience
    • Huge increases in up sell and cross sell
    • Immediate identification of poor credit risk and fraudulent addresses
    • Full customer / case / record available to provide a 360 degree view of the customer (and history)
    • Full multi channel solution – the agent has dynamic access to all received documents, web chat records, emails, web contacts, Twitter and Facebook transactions
    • Simplified call handling with scripting and huge operational savings
    • Configured not coded solution – highly flexible and revolutionary set up times
    • Improved first time resolution rates
    • Self service and My Account portals to aid contact deflection
    • Full compliance model

    I look forward to hearing your feedback and whether there is an opportunity for us to come and present our solution capabilities to you and how numero could benefit Digicel.

    Kindest regards,

    Steve Almond
    +44 7961 903 980

    Further reading:

clients we work with

clients we work with

Multi-channel Help Centre for LIME

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