Software as a Product

In today’s changing IS/IT landscape, different organisations adopt different forms of software delivery and support to meet their individual organisational characteristics and requirements.

The numero Software as a Product (SaaP) solution is designed for organisations that prefer an ‘on-premises’ model – most typically those with medium to large contact centre operations. To use our solutions in this way, clients agree a perpetual or annual software licence based on their required level of transactions (typically based on monthly usage). Without the budget constraints or capital cost implications of a license fee based on the number of users or seats, clients are free to roll-out the numero platform across the enterprise. We find this is the most effective and efficient option for clients as they are able to release the full benefits and potential of the numero solution unencumbered. The cost of our SaaP implementations is typically supported by a business case – see numero act – with associated operational efficiency and ROI measures.

Clients that choose the SaaP option can use the numero pro services organisation to configure, implement and integrate the solution; drawing on their vast experience of similar projects in the field across many industry sectors. numero also offers annual support and maintenance contracts for SaaP implementations, giving clients cost-effective access to software upgrades and help desk support throughout the contract period.

key features

  • Supports multi-channels of communication
  • Integrates with back office systems to protect investment in legacy systems
  • Enables business process improvements to be deployed across the enterprise
  • Charged on a 'per use' basis, no cost per user or seat charges
  • Provides a unified work environment that can be used across the enterprise
  • Ideal for enterprise-scale requirements
  • Scalable and secure
  • Open standards architecture based upon SOA and ESB principles (service orientated architecture/enterprise service bus)

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