outcomes

All numero solutions across all channels and platforms deliver an array of features that produce outstanding business benefits. These are summarised here. The outcomes for organisations are truly transformational and typically far-reaching. numero works closely with clients through the numero act process to determine the precise outcomes required from a solution and to establish the exact business case to be delivered based on outcomes.

All numero solutions across all channels and platforms deliver an array of features that produce outstanding business benefits. These are summarised here. The outcomes for organisations are truly transformational and typically far-reaching. numero works closely with clients through the numero act process to determine the precise outcomes required from a solution and to establish the exact business case to be delivered based on outcomes such as those outlined in the table below.
Cost saving outcomes Channel
55% efficiency gains for Lotus Notes & Microsoft Outlook environments Email
35% efficiency gains for first generation email environments Email
46% reduction in call waiting times Telephony
Massive reduce in paper-based document workflows Document
30% reduction in inbound emails & calls Websuite
25% increase in basket conversions Webchat
30% increase in average basket values Webchat
20% reduction in inbound calls Mobile
Huge reduction in outbound communication costs Mobile
Service improvement outcomes Channel
Slash response times from days to minutes EmailWebsuite
Eliminate abandoned calls & baskets TelephonyWebchat
Dramatically improve call response quality & consistency Telephony
Extend opening hours to 24x7x365 Websuite
Streamline customer journeys & eliminate bottlenecks Webchat
Revolutionise customer service & satisfaction Mobile
Consumer satisfaction outcomes Channel
Eliminate waiting with personal, timely & proactive response EmailDocumentWebchat
Deepen customer relationships Telephony
Enable self-service to improve convenience WebsuiteMobile
Instantly inform customers for improved communication Mobile
Organisational outcomes Channel
Improve compliance & governance All Channels
Automate complex tasks & reduce staffing skill requirements All Channels
Seamlessly support multiple brands centrally All Channels
Get closer to customers & improve loyalty All Channels
Ensure consistency of approach & brand interaction All Channels
Enforce quality standards & procedures All Channels
Deflect enquiries to available channels All Channels
Improve cross-selling & upselling All Channels
Quickly implement change & reduce time to market All Channels


Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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