Outcomes

All numero solutions across all channels and platforms deliver an array of features that produce outstanding business benefits. These are summarised here. The outcomes for organisations are truly transformational and typically far-reaching. numero works closely with clients through the numero act process to determine the precise outcomes required from a solution and to establish the exact business case to be delivered based on outcomes.

All numero solutions across all channels and platforms deliver an array of features that produce outstanding business benefits. These are summarised here. The outcomes for organisations are truly transformational and typically far-reaching. numero works closely with clients through the numero act process to determine the precise outcomes required from a solution and to establish the exact business case to be delivered based on outcomes such as those outlined in the table below.
Cost saving outcomes Channel
55% efficiency gains for Lotus Notes & Microsoft Outlook environments Email
35% efficiency gains for first generation email environments Email
46% reduction in call waiting times Telephony
Massive reduce in paper-based document workflows Document
30% reduction in inbound emails & calls Websuite
25% increase in basket conversions Webchat
30% increase in average basket values Webchat
20% reduction in inbound calls Mobile
Huge reduction in outbound communication costs Mobile
Service improvement outcomes Channel
Slash response times from days to minutes EmailWebsuite
Eliminate abandoned calls & baskets TelephonyWebchat
Dramatically improve call response quality & consistency Telephony
Extend opening hours to 24x7x365 Websuite
Streamline customer journeys & eliminate bottlenecks Webchat
Revolutionise customer service & satisfaction Mobile
Consumer satisfaction outcomes Channel
Eliminate waiting with personal, timely & proactive response EmailDocumentWebchat
Deepen customer relationships Telephony
Enable self-service to improve convenience WebsuiteMobile
Instantly inform customers for improved communication Mobile
Organisational outcomes Channel
Improve compliance & governance All Channels
Automate complex tasks & reduce staffing skill requirements All Channels
Seamlessly support multiple brands centrally All Channels
Get closer to customers & improve loyalty All Channels
Ensure consistency of approach & brand interaction All Channels
Enforce quality standards & procedures All Channels
Deflect enquiries to available channels All Channels
Improve cross-selling & upselling All Channels
Quickly implement change & reduce time to market All Channels


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