Deflection & Lean Contact Centres

The above video footage shows how the Customer Self Service Portal can automate responses to a customer’s enquiry. For example, should a customer (such as Anne) submit a web enquiry, the numero solution will intelligently interpret the message and match this to the FAQ database in order to provide an instant, contextual response. Thanks to this functionality, numero solutions can be quickly configured to:

  • Email customers a copy of the information for their convenience
  • Point 2
  • Point 3

See what else you can do with Deflection & Lean Contact Centres here>
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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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