Deflection & Lean Contact Centres

The above video footage shows how the Customer Self Service Portal can automate responses to a customer’s enquiry. For example, should a customer (such as Anne) submit a web enquiry, the numero solution will intelligently interpret the message and match this to the FAQ database in order to provide an instant, contextual response. Thanks to this functionality, numero solutions can be quickly configured to:

  • Email customers a copy of the information for their convenience
  • Point 2
  • Point 3

See what else you can do with Deflection & Lean Contact Centres here>

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