The links below provide an insight to how numero and Yodel have together in great success:
The whole ethos of numero is about doing the right thing, which is just as relevant to agents as it is to the customer journeys we streamline. Across the Yodel contact centres we see agents working effectively, efficiently and happily, thanks to a software platform they have embraced from the start. Critically, their workload now covers multiple communication channels and enquiry types, creating a far more flexible and dynamic call centre operation
We’ve always known that the ability of our solutions to seamlessly integrate with existing systems and processes enables companies to act quickly and gain benefits early. The LIME project shows just how quickly and how revolutionary our solutions can be – delivering multi-channel support to customers in 13 territories in just 5 weeks. As a result, LIME customers can access the support they need, when they need it, using their preferred method of communication. And, the benefits to the organisation are staggering, as confirmed by Cable & Wireless announcements to the City
numero is at the forefront of the social CRM revolution and this project is a further example of how our groundbreaking solutions have an overwhelming impact for global clients like Cable & Wireless LIME. Our work with LIME showcases our vision for the future in which consumers everywhere will choose to interact with their preferred brands via social media, including established global favourites Facebook and Twitter. Thanks to the fast and profound results that can be achieved by adopting social CRM, it’s not surprising that world leaders such as Cable & Wireless are embracing the platform. We continue to collaborate closely with the LIME team and see this project as the first phase of an exciting social media journey.
Kitbag is at the cutting edge of modern consumerism so understands the critical importance of meeting the multi-channel communication expectations of young, mobile customers. By choosing to work with numero, they will benefit from our experience in this area but also our pioneering work in social media and mobile. The order is another exciting example of market leaders turning to numero to revolutionise their customer contact strategies. We are delighted to have the opportunity to work with such an ambitious, dynamic and pioneering organisation and to have the opportunity to support the sporting brands Kitbag works with.
Simon Khan’s social CRM lesson for business
Published on 2 May 2012 by numeroadmin in Latest News
As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.
It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.
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Always a Chance to inspire
Published on 24 April 2012 by numeroadmin in Latest News
There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.
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Simon's Schedule
Published on 19 April 2012 by numeroadmin in Latest News
Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire