The whole ethos of numero is about doing the right thing, which is just as relevant to agents as it is to the customer journeys we streamline. Across the Yodel contact centres we see agents working effectively, efficiently and happily, thanks to a software platform they have embraced from the start. Critically, their workload now covers multiple communication channels and enquiry types, creating a far more flexible and dynamic call centre operation

Guy Colclough, numero founder & CEO

We’ve always known that the ability of our solutions to seamlessly integrate with existing systems and processes enables companies to act quickly and gain benefits early. The LIME project shows just how quickly and how revolutionary our solutions can be – delivering multi-channel support to customers in 13 territories in just 5 weeks. As a result, LIME customers can access the support they need, when they need it, using their preferred method of communication. And, the benefits to the organisation are staggering, as confirmed by Cable & Wireless announcements to the City

Guy Colclough, numero founder & CEO

numero is at the forefront of the social CRM revolution and this project is a further example of how our groundbreaking solutions have an overwhelming impact for global clients like Cable & Wireless LIME. Our work with LIME showcases our vision for the future in which consumers everywhere will choose to interact with their preferred brands via social media, including established global favourites Facebook and Twitter. Thanks to the fast and profound results that can be achieved by adopting social CRM, it’s not surprising that world leaders such as Cable & Wireless are embracing the platform. We continue to collaborate closely with the LIME team and see this project as the first phase of an exciting social media journey.

Guy Colclough, numero founder & CEO

Kitbag is at the cutting edge of modern consumerism so understands the critical importance of meeting the multi-channel communication expectations of young, mobile customers. By choosing to work with numero, they will benefit from our experience in this area but also our pioneering work in social media and mobile. The order is another exciting example of market leaders turning to numero to revolutionise their customer contact strategies. We are delighted to have the opportunity to work with such an ambitious, dynamic and pioneering organisation and to have the opportunity to support the sporting brands Kitbag works with.

Guy Colclough. numero CEO