CDS Global is a technology driven, leading provider of outsourced services and business solutions to multiple industries, designed to develop and enrich client capabilities; strengthen customer interaction and maximise return on investment. CDS Global is the world’s leading provider of fulfilment services serving over 150 clients and more than 170m active customers.
By utilising leading-edge technologies, CDS Global provides enhanced, bespoke services to meet individual client requirements. Services are designed to meet our customers’ needs and assist Clients to achieve corporate objectives and strategic plans. CDS Global is a pioneer in delivering customer and data management solutions which is achieved through partnering and effective consultation with clients.
Established in 1972 in the US and 1985 in the UK, CDS Global is part of Hearst Corporation, the world’s leading privately owned media company. Worldwide, CDS Global employs 3,000 staff operating from the US, UK, Canada and Australia. The UK head office is centrally located in Market Harborough and employs over 400 staff.
numero has worked with CDS Global in the UK for many years as it was the first organisation to adopt the SmartAgent platform. The relationship between the two companies has been reinforced through a contract that will extend CDS Global’s use of the numero uno platform. As a result of the contract and the close working relationship between the businesses, numero uno could become the central communication platform for CDS Global’s contact centre operations.
numero and CDS Global are working on a large project to create a single platform for email, correspondence, text (SMS), CTI, call logs and web communication. Using this single platform, CDS Global will be able to streamline customer journeys by quickly and efficiently determining what needs to be done, by which contact centre agent, in relation to each individual customer enquiry or interaction. In doing so, CDS Global will be able to raise its customer service to new heights for the benefit of all.
Sarah Parkes, Managing Director, Europe and Australia at CDS Global summarises the importance the numero contract: “numero is a strategic partner to CDS Global. The numero uno software platform is central to the outsourcing services we provide and the numero team are just superb. The relationship between our companies will go from strength to strength as we establish a single platform for all consumer communication in order to provide simply outstanding service.”
CONTACT CDS GLOBAL:
www.cdsglobal.co.uk or +44 (0) 1858 468811 Mark Judd – Commercial Director (mark.judd@cdsglobal.co.uk) Phillippa Hudson – Marketing Executive (phillippa.hudson@cdsglobal.co.uk)
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