| Overview | Datasheet  |
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numero’s Self-Service Portal is an out-of-the-box web solution that adds a rich set of customer self-service and support capabilities to your web site – quickly and easily delivering excellence in customer service while dramatically reducing contact centre costs. The Self-Service Portal allows rapid delivery and simple management of 24×7 multi-language self-service, support and CRM capabilities to your valued audience and customer base, improving conversion, up-sell and retention with true integrated multi-channel communications. Available in both Hosted (Software as a Service) and On-Premise models, the Self-Service Portal provide an integrated collection of self-service capabilities such as FAQ, Secure Messaging, Case Management, Contact Us, Deflection (recommended responses), Knowledgebase, Dynamic Marketing, Surveys and Self-Service Wizards. Backed by the numero interactive advanced Contact Centre Automation / CRM technologies, the Self-Service Portal is available as an option to existing numero interactive users or as a package that incorporates everything needed to fully support the Web as a channel for customer self-service or customer communications. |
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| Features | Benefits |
|---|---|
| Out of the box self-service portal. | Rapid deployment, guaranteed results with minimal costs. |
| Simple web-based ‘Software as a Service’ configuration and management by non-technical staff. | Maximum business agility with minimal management costs. |
| Standard features include: FAQ, Secure Messaging, Contact Us, Deflection (recommended responses), Knowledgebase, Dynamic Marketing, Surveys and Scripted Self-Service. |
For the customer, improved customer service and improved customer satisfaction. In the contact centre, increased levels of self-service improve service levels, improve quality and reduce load. |
| Available as Hosted (Software as a Service) or On-Premise solutions. |
Flexibility to choose the right deployment model for your business. |
| Available as both Consumer-to-Business and Business-to-Business solutions. |
Simplify business processes and improve service levels by seamlessly integrating business partners into business process workflows. |
| Multiple authentication (user login / registration) options. | Secure single sign-on for web site which already feature personal pages via user logon / registration. |
| Based on the numero Web Suite platform for simple personalisation and configuration. |
Customisation and extension to meet specific requirements can easily and rapidly be achieved only basic Web design skills (e.g. styles). |
| Seamless integration with numero interactive contact centre automation. |
Drive through cost reductions and quality improvements through out of the box integration with one of the most complete integrated customer service solutions on the market. |
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