With the Customer Self Service Portal:

Improve conversion rates & customer satisfaction with Web Chat

Web Chat provides a convenient and real-time channel between the Customer and a contact centre agent within your organisation. Adding a ‘Click to Chat’ button to your web site can significantly improve sales by offering a timely, convenient and responsive communication channel.

Customers may even be automatically invited to chat to an agent based on their behaviour – for example where they are on the web site, how long they have spent there, and so on.

Depending on the time of day, the number of agents available to chat, the ‘Click to Chat’ can automatically be replaced with a ‘Click for a Call-back’ or ‘Email Us’ button.

See what else you can do with the Customer Self Service Portal here>

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