With the Customer Self Service Portal:
Solve the conundrum of secure communications
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The Self Service Portal provides a single integrated point for your customers to interact with your organisation – through FAQs, self-service actions, Web Chat and ‘Contact Us’ style enquiries. One key component of customer communications is the ability to provide secure communications. The Portal’s secure ‘personal pages’ are available only to the customer, either by virtue of security integration with the customer’s account on the main web site or using numero’s integrated security module. Enquiries from the Self-Service Portal, and replies to the enquiries are totally secure. The customer also benefits from a mailbox style view of his or her previous enquiries, and the corresponding responses. Optionally, the customer is also able to view correspondence through other channels, such as email or web chat. See what else you can do with the Customer Self Service Portal here> |
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
