Managing a busy, modern Contact Centre has often been likened to running a production line, but without the predictability. In this highly changeable environment, a key imperitive to effective management and planning is the accurate collection and use of detailed facts or statistics about what is happening. numero interactive automatically collects and aggregates statistics in real time enabling agents, team leaders and managers to view and act upon the key measures that are relevant to that moment in time.

The Out of the Box standard operational reporting pack allows supervisors, team leaders and users to report on a wide range of statistics from the current performance to historical data aggregated to the highest level or even to detailed facts about a specific interaction, agent or order.

Reports can be presented in a variety of formats from tabular form for detailed analysis, to graphical visualisation or combined into a user definable dashboard for summarisation.

In the event that none of supplied reports support a specific requirement, then business users can easily create their own queries using the standard built in graphical user reporting interface. Equally simple, the data can be exported into business productivity tools such as Excel or Adobe Acrobat or accessed by specific report solutions like Business Objects or Cognos.