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The Consumer Voice Channel is presented by Nikki Dean, a Channel M and BBC broadcaster. Consumer Voice is the brainchild of numero, who’s solutions streamline customer journeys via all forms of communication including phone, online, in writing and via mobile technology. The purpose of Consumer Voice is to provide organisations with a better insight to the needs, trends and experiences of consumers to ensure they are best placed to respond accordingly. For an insight to some of the intelligence on consumers that’s available, just click on the links on this page.
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
