Jenny, Mike, Anne, Barry, Gary and Guy?
Through lifestyle and profiling research numero has identified 6 customer segments, each with very specific communication preferences and expectations. Whilst different to each other, they share a common expectation that organisations will respond quickly, efficiently and personally to their requests – whether made by phone, email, fax, in-writing or online.
To help you understand a little more about Jenny, Mike, Anne, Barry, Gary and Guy, numero has published datasheets on each – highlighting their characteristics and customer service preferences. Just click on the link opposite to download copies of these essential profiles, free of charge.
In addition to identifying these segments, our research has found gaps in the customer service approaches of companies like yours. The research reveals that many large customer service operations are spending too much time and too much money looking after customers like these. By speaking to numero you can establish if that is the case for your organisation. To find out more, just click on the link opposite.
numero is a support sponsor of the CCA Global Customer Contact Convention in Edinburgh in November. Join us at the event and we will be happy to tell you how numero helps your peer group organisations to streamline their customer journeys, whether they centre on phone, email, web, text, correspondence or a combination of mediums. Alternatively, take a look around the numero website and see how we help organistion like yours to do the right thing for customers of all shapes and sizes.
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