numero works with organisations that need to efficiently and personally handle large volumes of individual customer enquiries, orders and dialogue (collectively known as interactions), regardless of the source or timing. numero’s software platform, services and know-how, work in conjunction with (rather than as a replacement for) existing processes and technology, to ensure rapid deployment and payback.
Probably the best application software we have ever implemented. Initially, I was highly sceptical – today I am numero’s largest fan!
Sarah Parkes, Managing Director
SmartAgént has proven itself in our challenging business to be the exciting and innovative technology numéro claimed; we are most excited about the new business opportunities.
Gary Marshall, Customer Services Director
BTC is writing the next chapter in the telecommunications history of the Bahamas to ensure our Chain of islands that comprise the Bahamas remains in touch with global trends. By putting our service in palms and pockets of our customers we will ensure that BTC is closer than ever to their needs. numero’s flexible solutions platform and commitment to delivering clear business benefits is a powerful combination that enables us to deliver transformational service to our customers in a matter of weeks.
Marlon Johnson, Senior Vice President Marketing and Communications
Vertex has been delighted with the proactive and helpful support of the numero teams involved in delivering the new customer interaction management solutions into Companies House, Hydro One, HDN and other client sites. Both our team and our clients’ teams are extremely impressed with the numero solutions and the highly impressive results they are delivering. These successes underpin our confidence and support of numero and its leading technology platforms. Such successes endorse our recent decision to roll-out this application to all our customers. The numero solution set is a strategic element of our business going forward.
Jeff Chittenden, COO
We have been using SmartAgent for over 3 years now and have been very pleased with its performance overall. The management of all mail channels into a single interface has allowed us to improve our own processes, increase productivity and enhance the experience and speed of response for our customers.I have been very impressed with the support offered by numero, they are very customer focussed and have brought some very good improvements to the table for Experian. I have every confidence that the relationship will continue to grow as our partnership continues.
Marie Rowney, Director of Consumer Operations
SmartAgént has ensured that we provide our clients’ customers with a consistent, accurate and timely response, irrespective of their choice of communication channel and that we enjoy greater efficiency and management control
Jez Smith, Director of Strategic Programmes
numero has delivered on time, to budget and has offered excellent post implementation support. In fact, they have exceeded our expectations! Based upon our experiences, we now plan to deploy SmartAgent across the additional businesses within the Argos Group.
Pete Connor, Director of IS
numero supports our strategy of investing in ‘best of breed’ applications, that deliver significant improvements in the overall customer experience and help us to improve agent productivity by means of better and more sophisticated tools.This enables us to lower the cost of transacting with the customer so that we can maintain our UK based customer service operation and avoid the perils of ‘off-shoring’
Mark Cheshire, Customer Services Director
It isn’t often that you come across a company like numero who genuinely puts its customers first. We felt very comfortable when it became rapidly apparent that the account team cared about us and knew instinctively what was required to improve our email correspondence channel. The quiet confidence and professionalism with which the implementation team members went about their business was very impressive
Koert Tulleners, Chief Executive
Clients from specific industry sectors can depend on numero's specialist knowledge and experience. We have worked with many large and well-known organisations in these sectors so have an in-depth understanding of the key success factors and priorities for each. It is an approach that not only adds value but fast tracks solutions as clients do not have to progress through a process of ‘educating' numero. This vertical market specialism has also led to the development of our vertical market applications.Read more
The world of financial services faces greater pressures than ever before with heightened regulatory pressures, increasing customer expectations and global competition. At numero, our far-reaching experience in the sector has been gained with leaders in many financial fields including savings, investments, life, pensions and banking. As a result, we appreciate the many challenges of meeting stringent compliance standards (such as those from the FSA) while keeping pace with changing consumer and business needs. With our help, financial services organisations can innovative, work more efficiently and achieve competitive advantage.Read more
Deregulation, global competition, convergence and rapid technological adoption combine to make the telecoms industry one of the fastest moving on the planet. Businesses and consumers everywhere have embraced the communication revolution and telecoms companies are at the forefront of the change. Whilst creating significant opportunities, customer expectations and competition are amongst the highest anywhere, putting pressure on telecoms companies to operate and communicate at the highest levels. numero works with many leading names in the telecoms world, helping major organisations to achieve competitive differentiation through service responsiveness, organisational efficiency and clarity of communication. In fact, numero powers some of the most revolutionary changes in the sector including customer service delivery via mobile apps, mobile messaging and social media. With our help, telecoms companies can innovative, work more efficiently and achieve competitive advantage.Read more
Deregulation, market consolidation and global competition continue to revolutionise the logistics industry – making it one of the most competitive sectors in the economy. numero works with many leading names in the logistics world, helping major organisations to achieve competitive differentiation through service responsiveness, organisational efficiency and clarity of communication. In fact, numero powers some of the most revolutionary changes in the sector including track and trace innovations via mobile apps, mobile messaging and social media. With our help, logistics operators can innovate, work more efficiently and achieve competitive advantage.Read more
The retail landscape is changing and not just because of the maturing of 'bricks and clicks' operations and the challenges of the high street. At numero, we have first-hand knowledge of the trends and trials facing retailers thanks to the experience we have gained working closely in multi-channel and omni-channel retailing across everything from fashion to food. With our help, retailers can handle the far-reaching needs of their consumers and gain competitive advantage in the process.Read more
Regulatory pressures, global competition, customer attrition and market volatility continue to put pressure on utility companies everywhere. More than ever before, operators in the field have to strive for efficiency to protect their market share and profitability. numero works with leading utility companies on a multinational basis, helping major organisations to achieve competitive differentiation through service responsiveness, organisational efficiency and clarity of communication. In fact, numero powers some of the most revolutionary changes in the sector enabling customer service innovations – including smart metering and billing – via established and emerging channels of communication. With our help, these companies can innovative, work more efficiently and achieve competitive advantage.Read more
Many numero solutions are delivered in partnership with consultancy organisations, business process outsourcers and service providers. We help these organisations to deliver greater efficiency, cost reductions and service innovations to their clients – creating competitive differentiation in the process. We are a strategic partner to global leaders in these fields including Capita, Cable & Wireless, Vertex, Capgemini and many others. In fact, through these partnerships we power some of the most revolutionary changes in business performance via established and emerging channels of communication. With our help, these companies can innovative, work more efficiently and achieve competitive advantage.Read more
Today's subscription market is fiercely competitive, creating pressure on operating margins and customer churn. For most organisations in the sector, enhancing customer loyalty and operational effectiveness are strategic imperatives. numero works with many leading companies with 'subscribers', helping them to achieve competitive differentiation through service responsiveness, organisational efficiency and clarity of communication. In fact, numero powers some of the most revolutionary changes in the field, enabling customer service innovations – such as online and social media account management – via established and emerging channels of communication. With our help, these companies (whether managing subscriptions for insurance, publications, breakdown services or home services) can innovative, work more efficiently and achieve competitive advantage.Read more