numero helps organisations to provide outstanding customer support via Twitter without interfering with the promotional activities of marketing departments. This is achieved through an advanced ‘listening’ gateway, careful sentiment/language parsing and intelligent workflow handling that categorises and prioritises Tweets as they appear.

Our solution is a class apart from traditional Twitter tools such as CoTweet, Tweetdeck and Hootsuite as it is built to streamline customer journeys, rather than simply interface with the technology. With a numero solution in place, you can manage customer interactions via Twitter in a timely, consistent, appropriate and compliant manner, drawing on the following:

• Integration with back office systems
• Workflow automation
• Enrichment of inbound tweets with order information
• A single contact view for your contact centre
• Scalable across hundreds of users

The numero ‘outreach’ gateway also allows the Twitter universe to be monitored for mentions about your organisation, products, services and competitors to proactively identify, capture and respond to potential complaints or sales opportunities.

To learn more download the datasheet, sign-up for our regular tips or get in touch for a demonstration of our Twitter solutions.