numero transforms social media into an effective, efficient channel of communication. Use numero to interact with your customers on social media directly via our platform.Social media has revolutionised the way consumers communicate. From sharing updates with friends on Facebook to spreading gossip via Twitter; social media is now engrained in the daily routine of hundreds of millions of people across the globe. Once the domain of younger market segments, growth is now fastest amongst mature consumers and the average person in the UK now spends more time on social media than anything else online.
numero transforms social media for organisations, turning it into an effective, efficient and easily accessible channel of one-to-one communication. Through our software platform, organisations can interact with customers via social media (including Facebook and Twitter) while remaining within their enterprise systems. As well as eliminating the need to train agents to use social media, this ensures that organisations work from a secure, stable environment and creates a 360 degree view of customers and their contact.
These solutions integrate seamlessly with existing processes and technologies allowing rapid deployment and payback in a wide variety of situations across many industry sectors and supporting many business needs. For many situations, we offer pre-configured line-of-business solutions that work straight out-of-the-box to capture, enrich and automate workflows to deliver the ultimate in customer service performance.
The cornerstones of numero solutions for the social media are:
|Know-how||Get started quickly with these fast track services: Social Media Impact Study. Multi-channel Impact Study. Social Media & New Channels Enable Enablement Service.|
|Experience||Learn from our latest client solutions: LIME (Cable & Wireless) Case Study. Kitbag Case Study. Express Gifts Case Study.|
|numero outcomes||Typical outcomes delivered by numero solutions|