numero transforms social media for organisations, turning it into an effective, efficient and easily accessible channel of one-to-one communication. Through our software platform, organisations can interact with customers via social media (including Facebook and Twitter) while remaining within their enterprise systems. As well as eliminating the need to train agents to use social media, this ensures that organisations work from a secure, stable environment and creates a 360 degree view of customers and their contact.
These solutions integrate seamlessly with existing processes and technologies allowing rapid deployment and payback in a wide variety of situations across many industry sectors and supporting many business needs. For many situations, we offer pre-configured line-of-business solutions that work straight out-of-the-box to capture, enrich and automate workflows to deliver the ultimate in customer service performance.
The cornerstones of numero solutions for the social media are:
|Know-how||Get started quickly with these fast track services: Social Media Impact Study. Multi-channel Impact Study. Social Media & New Channels Enable Enablement Service.|
|Experience||Learn from our latest client solutions: LIME (Cable & Wireless) Case Study. Kitbag Case Study. Express Gifts Case Study.|
|numero outcomes||Typical outcomes delivered by numero solutions|