Converting customers via Live Chat engagement

Published on 17 April 2015 by in Thought Leadership

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The importance of mobile customer service

Published on 02 March 2015 by in Thought Leadership

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Customer service in the energy sector

Published on 15 September 2014 by in Latest News, Thought Leadership

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Communication behaviour across the generations

Published on 27 June 2014 by in Thought Leadership

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Key statistics from Mobile World Congress 2014

Published on 03 March 2014 by in Thought Leadership

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The facts on customer service integration Local Councils

Published on 01 August 2013 by in Thought Leadership

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The Truth about Customer Experience Management

Published on 23 May 2013 by in Thought Leadership

For the past thirty years I have sold and delivered enterprise business solutions. Over the course of a career spanning multi-national software giants and my own software solution businesses, I have endeavoured to always ‘do the right thing’. I know of no better axiom in life.

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Consumer views on using mobile crm apps for customer service

Published on 21 November 2012 by in Thought Leadership

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Thought Leadership – Volume 3

Published on 08 October 2012 by in Thought Leadership

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Thought Leadership – Volume 1

Published on 08 October 2012 by in Thought Leadership

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