Christmas returns hit record high level

Published on 07 January 2015 by in Latest News

Christmas returns hit record high level

Reports show that a record number of unwanted Christmas gifts will be returned this year, with approximately 30 million goods worth a total of £500m. The majority of goods were expected to be returned during the day known as ‘Boomerang Thursday’ the first Thursday after Christmas, but large amounts of goods will continue to be [...]

Read more

numero’s social customer service winners of the year

Published on 23 December 2014 by in Latest News

Social media has revolutionised the way in which consumers communicate with brands. Twitter has emerged as one of the prime locations for social customer service with consumers now turning to social channels for help when it comes to queries or complaints. According to Nielsen’s Social Media Report in 2012, half of US consumers used social [...]

Continue Reading...

Barclaycard create contactless gloves in time for Christmas

Published on 19 December 2014 by in Latest News

“At some point most of us have experienced the stress of holding bags full of shopping while trying to find a spare hand to get our card out of our purse or wallet to pay,” said Mike Saunders, managing director of digital consumer payments at Barclaycard. With this Barclaycard has revealed that it is trialling [...]

Continue Reading...

numero’s top 5 customer experience predictions for 2015

Published on 17 December 2014 by in Latest News

The team at numero have put together their predictions for what consumers will expect from customer service in 2015. The ‘transumer’ One of the dominant trends in retailing is the growth of the ‘transumer’ – who wants to shop while they are on the go. With smartphone and tablet usage becoming more prevalent, and a [...]

Continue Reading...

Christmas technology gifts

Published on 17 December 2014 by in Latest News

Research commissioned by Conjure has revealed that 53.8 percent of Brits are planning to buy a tech gift of some kind over the festive period. The survey also revealed that 13.4 percent of consumers will have picked up a connected handset by the end of December. Sam Clark, chief executive of Conjure, commented “Our research [...]

Continue Reading...

Why Email Management Matters

Published on 17 December 2014 by in Latest News

Continue Reading...

Waitrose introduce customer experience kiosks

Published on 10 December 2014 by in Latest News

Earlier in the year, Waitrose announced it would become the first supermarket in the UK to trial automated, temperature-controlled collection lockers in a bid to step up its multichannel strategy. Now it has reported it will be installing interactive touchscreen terminals in its ‘Little Waitrose’ convenience stores in an attempt to gather customer feedback. The [...]

Continue Reading...

Starbucks launch mobile ordering and pay system

Published on 05 December 2014 by in Latest News

Starbucks has announced the launch of its mobile order and pay system, a mobile app feature that lets customers make an order before they arrive at the store. The concept is set to improve customer experiences and cut out long queuing times and will be spread throughout their stores in 2015. The coffee chain first spoke [...]

Continue Reading...

Customer service remains priority during #BlackFriday and #CyberMonday

Published on 02 December 2014 by in Latest News

Online retailers faced a dramatic increase in web traffic this weekend, as UK consumers flocked online to participate in Black Friday and Cyber Monday, traditionally the first shopping weekend after December payday. IMRG predicted that the weekend was set to be a record breaker with an anticipated £1.2 billion spend, culminating in Cyber Monday yesterday.  [...]

Continue Reading...

High street retailers set to benefit from online Click-and-Collect service this Christmas

Published on 25 November 2014 by in Latest News

A survey of shoppers conducted by Postcode Anywhere, has revealed that 95% of UK consumers plan to use Click-and-Collect services this Christmas and that the average collection visit will drive £27 of spontaneous spending in-store. “Consumers want to be able to receive their purchases at a time and place that suits them. For retailers there [...]

Continue Reading...

© Copyright 2019 numero