Facebook Messenger app adds payment option

Published on 18 March 2015 by in Latest News

Facebook Messenger app adds payment option

Following Snapchat’s recent step into mobile payments, Facebook has followed suit. Facebook has annoucned that it will be adding the feature to its Messenger app, allowing people to send payments directly to contacts. The feature is to be initally trialled in the US and will be available within both Android and iOS Messenger apps as [...]

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B&Q ups its game with click-and-collect services

Published on 16 March 2015 by in Latest News

Following this week’s Retail Business Technology Expo, Mike Durbridge, director of omnichannel at B&Q UK & Ireland, has announced that click-and-collect will be an increasingly important tool for retailers in the future as they look to leverage more value from their physical stores. With shoppers taking to click and collect in their masses, many of [...]

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Will the Apple Watch be the game changer for wearable technology?

Published on 13 March 2015 by in Latest News

The evolution of standard watches into wearable technology is becoming more and more prevalent and with the launch of the highly anticipated Apple Watch this week, numero predict that smart watches could be the first step into changing the way we use everyday objects, which in turn will transform customer experiences. As technology advances and [...]

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The Toys “R” Us transformation

Published on 12 March 2015 by in Latest News

To keep up with the rapidly changing consumer, Toys “R” Us are transforming themselves into more than just a bricks and mortar store, and positioning themselves as a viable media channel. Speaking at Marketing‘s Customer Experience Conference 2015, Jo Hall, regional general manager, merchandise & marketing, Toys “R” Us (Asia) said that the company’s media channel strategy [...]

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numero’s highlights from #MWC15

Published on 05 March 2015 by in Latest News

The Mobile World Congress returned to Barcelona this week, for another fantastic year and a record breaking 93,000 attendees. Attendees visiting the exhibition hall were provided with a glimpse of exciting new devices, connected cars, wearables, back-end solutions, technologies, tablets, applications, accessories, and more. Many new devices and services were announced at the event, and [...]

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Barclays launches pay-by-Twitter in UK banking first

Published on 03 March 2015 by in Latest News

Barclays has revealed that customers using the bank’s Pingit app will be able to exchange payments using just their Twitter handles by 10th March. The service aims to allow Twitter users the ability to make swift, secure payments to each other and small businesses without the need to provide account details or mobile phone numbers [...]

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Three top tips for successful CRM

Published on 26 February 2015 by in Latest News

The ’Voice of the Customer’ has become noticeably louder and more challenging as consumers expectations are higher. With 55 per cent of companies reporting their customers expect the same level of service across all channels including mobile, businesses need to keep up with demand. Customers now want to be able to deal with issues wherever [...]

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Customer Experience Summit 2015: numero’s highlights from day 1

Published on 24 February 2015 by in Latest News

As technology continues to advance at a rapid rate it’s clear that now is an exciting time for the customer service industry, with brands able to serve customers more rapidly and effectively than ever before. Along with the advancements in technology comes higher consumer expectations and customers now wish be able to deal with issues [...]

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Will Samsung reign in the mobile payment market?

Published on 19 February 2015 by in Latest News

A report released by Deloitte predicted that 2015 would be the ‘tipping point’ for mobile payments. With the announcement that Samsung is set to acquire mobile payments start-up LoopPay, marking the start of Samsung going head to head with rivals such as ApplePay, Google and Paypal. Samsung have announced that they intend to launch a [...]

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Mobile phones, just as important as deodorant?

Published on 17 February 2015 by in Latest News

A 2014 US survey found that 96 percent of consumers view their smartphones as more important than both their deodorant and their toothbrush. It has been predicted that 2015 will be the year that there will be more people accessing the web using a mobile device than a wireless computer, with tablets and smartphones likely to represent 87 per cent of the worldwide smart [...]

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