Social media customer care heroes

Published on 07 May 2015 by in Latest News

Social media customer care heroes

According to Nielsen’s Social Media Report, approximately half of U.S. consumers use social media for enquiries, to report satisfaction, and air their complaints. A third of social media users prefer social media customer service compared to phone support. Social media, Twitter especially, has fundamentally changed how, where and to whom customers look for help. Social customer care has changed but [...]

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Could Visual Interactive Voice Response become a successful customer service channel?

Published on 01 May 2015 by in Latest News

Over the past few decades, companies have incorporated Interactive Voice Response Technology (IVR), a feature which allows customers to interact with its host system via a telephone keypad or by speech recognition. Until recently, IVR came in two forms – the traditional dual tone, with the customer using the phone keypad and the more recent [...]

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Live video chat – YouTube’s legacy?

Published on 27 April 2015 by in Latest News

Last week marked the tenth anniversary of YouTube. The video sharing platform, which sees more than 300 hours of footage uploaded every minute, has revolutionised the way users consume video online. The growing popularity of video has had huge implications for businesses, with more companies now offering rich media across their online properties. Some organisations, [...]

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Retailers need to offer a omnichannel experience to fulfil sales profitably

Published on 20 April 2015 by in Latest News

With omnichannel retail fast becoming the norm, UK consumers’ heightened shopping expectations are placing pressure on brands to offer a more competitive range of delivery and returns options. It’s clear that consumer expectations are rapidly shifting, and today’s consumer demands an integrated omnichannel experience throughout the purchase process and beyond. To achieve this, retailers need to [...]

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Will drones become the next popular choice of delivery?

Published on 16 April 2015 by in Latest News

It was recently revealed that Amazon had been granted permission by the Federal Aviation Administration to test a delivery drone prototype. Amazon want to trial the transportation of packages to its customers in under 30 minutes as part of its Prime Air service. Research released today from eDigitalResearch states that 33 per cent of online [...]

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How do Matalan deliver the best multi-channel customer service?

Published on 15 April 2015 by in Latest News

The phrases ‘Multi-channel’ and ‘Omni channel’ are bounded about so much these days that it’s become the new ‘sliced bread’. But actually how many retailers can truly say that they have the people, processes and technology in place to deliver the right customer experience across all of their channels that the consumer of today demands. [...]

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Beacon technology to revolutionise shopping experiences

Published on 08 April 2015 by in Latest News

Ever since Apple debuted iBeacon technology in 2013, it has been rumoured as the next big thing for retailers. numero believes the in-store Beacon technology could provide retailers with the opportunity to enhance the shopping experience, through personalised special offers and discounts. With an iBeacon network, a brand, retailer or app will be able to [...]

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Amazon introduce ‘Dash’ button

Published on 02 April 2015 by in Latest News

Amazon announced the launch of their new ‘Dash’ button, a day before April Fool’s Day, leaving thousands of consumers confused as to whether it was simply a joke. However, it’s not a joke and the online shopping giant has announced the launch of this new product, exclusive to US Amazon Prime customers. The Dash Button [...]

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numero on the move

Published on 27 March 2015 by in Latest News

We are proud to announce that we moved to a new office location on 23rd March 2015. Our state-of-the-art new office complex address is Kingfisher Court, Yew Street, Stockport, SK4 2HG where we will occupy the entire 3 story building – more than double our previous space. The offices have been designed with Overbury to be [...]

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Travel industry should invest in mobile optimisation in 2015

Published on 24 March 2015 by in Latest News

Research from Euromonitor has revealed that by 2017 more than 30 percent of online travel bookings by value will be made on mobile devices. As consumers continue to use a number of devices to research and fulfil their travel needs, numero predict that 2015 will be the year online travel companies embrace technologies to offer [...]

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