Watch our new video to find out how to streamline customer journeys through multi-channel communication and help us to raise £1,000 for The Stroke Association in the process.
Our paper to the British Computer Society Specialist Group on Artificial Intelligence has been published, with copies available now. Detailing how the numero interactice platform uses a small number of manually classified messages to create a sophisticated statistical model from which to classify new messages, it is an interesting read for anyone interested in handling multi-channel communication in large volumes.
Despite all the furore surrounding Google Buzz, it joins a growing band of Social Media tools that are changing the way the consumers communicate. From our experience, it is clear that customer service professionals are trying to establish exactly how they can capitalise on the opportunities and address the challenges created by the Social Media platform.
What a start to the new year. Having joined numero at the beginning of January, its been a whirlwind of activity as I get attuned to the business.
Whilst visiting customers during the ’start-up’ period, I’ve found their feedback fascinating, especially as a consistent theme is captured by comments like: “you cannot underestimate the positive impact [...]
Congratulations to one of our partners, Teleperformance UK, for winning a Home Office award for service delivery. The award is for the ‘Best example of performance improvement 2009′ and relates to their work for the Identity and Passport Service Contact Centre.
Teleperformance use the numero software platform to streamline all inbound email in relation to this [...]
In an article on Retailing Today, the influential news source for America’s leading retailers, Philip Michell of Vertex highlights the importance of numero to their solutions.
This very amusing letter of complaint, purported to be from a 98 year-old bank customer, is both entertaining and insightful. The question for all customer services professionals is whether your own consumers have similar cause for complaint in relation technology interfering with, rather than aiding, customer service
Happy new year to one and all. With the dawning of the new decade we are delighted to announce the appointment of Mark Morris to the numero team. Mark joins us with a wealth of IT industry expertise having working for ICL, Cisco Systems, JAM IP and for a company he founded to deploy and install network infrastructures. Mark will [...]
We’ve talked at length about Jenny, our Fire & forget consumerist, within this blog. So too Generation Y that she belongs to, however when considering consumer behaviour it is important to recognise the generational differences that exist within our society. As well as Jenny’s generation, we have Generation X, then the Baby Boomers and the [...]
He speaks many languages. Knows exactly what every individual child wants. Makes sense of millions of poorly addressed letters, written in endless styles. Has his movements tracked online. Cheerfully accepts all forms of communication from email to wishes. And takes care of millions upon millions of specific requests in a matter of hours. Father Christmas [...]
