numero integrates with CDL to enhance multi-channel experience

Published on 10 June 2016 by in Latest News

Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through integrated telephony, call scripting, webchat and email channels. The development means that contact centres using CDL’s flagship Strata solution will be able to offer seamless customer service, with on-screen prompts enabling agents to identify customers and any previous [...]

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Press Release: Callcredit Information Group Acquires numero in Multi-Million Pound Deal to Accelerate the Execution of its Product Development and Software Analytics Strategy

Published on 03 March 2016 by in Latest News

Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, in a multi million pound deal designed to accelerate the execution of the company’s product development and software analytics strategy. Mike Gordon, CEO, Callcredit Information Group, said: “The acquisition demonstrates our commitment to customer experience management by giving [...]

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3 Customer service trends providing great customer experiences

Published on 02 June 2015 by in Latest News

In a recent survey by American Express, 63 per cent of customers felt an increase in their heart rate when they thought about receiving great customer service. According to the research 53 per cent of the respondents compared the feeling to that of being loved. The study demonstrated that customers’ expectations have heightened during recent [...]

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Google Buy Now button coming soon

Published on 29 May 2015 by in Latest News

With Google currently preparing to kick off its annual developer conference I/O in San Francisco, they have announced the introduction of a Buy Now button, allowing internet users to purchase goods directly from its search results. Following this announcement there has been a mixed response, as many believe that allowing internet users to bypass other [...]

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BT, TalkTalk and Scottish Power most dreaded customer service

Published on 27 May 2015 by in Latest News

Which has revealed the results from its latest survey into UK call centres, disclosing BT, TalkTalk and Scottish Power as the companies consumers most “dread calling”. Based on staff knowledge, phone menu system, politeness, helpfulness and waiting times, it found the common trend that broadband and energy sectors are the worst performers. It was also [...]

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Live Chat solutions win over customers

Published on 21 May 2015 by in Latest News

The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is quickly turning into the customer-support option of choice for consumers. More dynamic than FAQs and less costly than a phone call, the benefits of Chat are increasingly being recognised by organisations and their customers. Customers who use [...]

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HP Helps Leeds Building Society interact with its customers when, where and how they choose

Published on 20 May 2015 by in Latest News

Today, HP Enterprise Services Ltd announced it has been selected to help Leeds Building Society manage its customer’s interactions. As a result, the Building Society is now able to expand its online services as well as strengthening existing business contact channels. numero is proud to announce we will be working with HP Application Transformation Services to [...]

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Starbucks partners with Spotify

Published on 19 May 2015 by in Latest News

Following the launch of its mobile order and pay system, Starbucks have set out to improve customer experiences even further by teaming up with music streaming site, Spotify. It was revealed that a large proportion of Starbucks customers not only choose them for their coffee but also the experience that comes along with enjoying a [...]

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Sainsbury’s trials connected kitchens to better understand shoppers

Published on 15 May 2015 by in Latest News

Samsung recently revealed their plans for connected home domination at the Consumer Electronics Show (#CES2015), followed by Amazon introducing the Dash Button, a single-use, Wi-Fi enabled ordering device which consumers will press to make direct orders. Now Sainsbury’s plan to hook up one of its stores to a connected kitchen, housed at its new digital [...]

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YouTube – part of an Omni channel offering?

Published on 12 May 2015 by in Latest News

The number of customer service interactions requiring human support is expected to reduce by half over the next two years, reports Gartner, as self-service alternatives grow more popular. It has been reported that video is expected to play an increasing support role, with 100 of the 500 largest global companies planning to introduce video chat [...]

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