numero uno solutions are the backbone of the customer service capabilities of many leading brands, as can be seen here. However, despite the fact that our solutions can be implemented in a short time frame, typically have a payback period of a few months and deliver benefits for many years – some organisations want a [...]
The world’s gone mad for the Apple iPhone 4 (2 million sold in the first 3 days of release) and the Apple iPad (2 million sold in the first 60 days of release), so it’s good to know that outstanding customer service is now available on these devices. numero is launching a suite of applications for [...]
A major consumer Poll by Which?, ranks 100 high street retailers by the satisfaction of their customers. Drawing on the experiences of 14,000 shoppers, the Poll reflected recent numero research, which identified the very mixed standards of customer service provided by leading brands.
It seems incredible to sit back and reflect on the last ten years and think back to when Guy had the gem of an idea for the numero business. Back in 2000, we thought that it was quite reasonable to allow a customer to transact with its suppliers in any way they choose but such [...]
The rise of SMS (text) messaging as a primary channel of communication is well documented within this blog. It is an established fact that the medium is now the method of choice for many consumers, especially younger generations. Against this rise in popularity, many private and public sector organisations are faced with understanding the impact [...]
numero has expanded further with the appointment to the sales team of Maston Daniel. The addition of another experienced solutions sales specialist is a reflection of the ambition of the business and the broad application potential of the new release of the numero uno software platform. Maston has completed an intensive induction programme to gain [...]
Mike Hancox the CEO of Ideal Shopping Direct plc, today highlighted the impact of the numero software platform within its Preliminary Results announcement. Mike heralded the impact of numero commenting that:”We invested in numero customer management software which significantly improved our customer service”.
Watch our new video to find out how to streamline customer journeys through multi-channel communication and help us to raise £1,000 for The Stroke Association in the process.
Our paper to the British Computer Society Specialist Group on Artificial Intelligence has been published, with copies available now. Detailing how the numero interactice platform uses a small number of manually classified messages to create a sophisticated statistical model from which to classify new messages, it is an interesting read for anyone interested in handling multi-channel communication in large volumes.
Despite all the furore surrounding Google Buzz, it joins a growing band of Social Media tools that are changing the way the consumers communicate. From our experience, it is clear that customer service professionals are trying to establish exactly how they can capitalise on the opportunities and address the challenges created by the Social Media platform.
