numero solutions provide powerful case management functionality to support all types of citizen requests. However a communication originates (for example letter, phone call, email, web enquiry, SMS) it is intelligently assessed and assigned to a new or existing case.

numero uno provides a single view of customers, providing a complete breakdown of the citizen, their cases and communications. By having everything in one place, agents can quickly get up-to-speed on a case, even those they have had no previous involvement with, in order to quickly and efficiently handle enquiries and interactions.

Complex and urgent cases are also handled with ease with numero. By intelligently interpreting communications, our technology is able to escalate urgent and ‘aged’ cases, ensuring that those citizens in need of a fast or timely resolution are identified and handled appropriately.

The potential with numero uno is even greater thanks to secure portal functionality which allows citizens to track their queries, responses and cases online in a private ‘My Account’ area.

numero email handling, eForms and Citizen Case Management are all available as ‘out of the box’ functionality within our Software as a Service platform. For further information, please use the form on this page to contact our local government specialists.