Click the video to see how numero is able to automatically respond to a customer enquiry with the exact personalised information the customer needs.

In this case, the enquiry is a WISMO (Where Is My Order). As there is enough information to locate the order, numero is able to respond automatically with the order status and appropriate instructions on what to do next.

The video illustrates how numero’s powerful automation capabilities make it possible to :-

• Accurately categorise enquiries.
• Identify data within enquiries.
• Use business rules to accurately route and process enquiries to an appropriate workflow.
• Automatically select template responses from the CMS.
• Automatically include personalised information from calls to back-end systems.

The entire process, including the customisation of the user interface, is simply configured without code using standard numero interactive capabilities. The ease of configuration of the entire process means that customisation of the numero solution to meet specific requirements is often performed directly by business analysts.

See what else you can do with the Business Process Automation here>