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The problem with home deliveries to consumers is they’re unpredictable. Even when consumers have a scheduled date and time for delivery they call the contact centre to check progress or to reschedule. And, they’re often not at home when the driver calls, prompting further contact with agents and customer disatisfaction in relation to collections from delivery depots. numero applications for mobile phones (including the ever popular iPhone) transform everything – as you can see from the video above. These applications are just one aspect of the fully integrated numero interaction solution that makes it easy for businesses to interact with consumers via any form of communication including by phone, fax, SMS, online and in writing. |
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
