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With numero, the entire customer returns process can be iniated by the consumer, automatically triggering a series of events at the retailer and parcel carrier while updating their customer records. With our mobile phone apps (including smartphone versions for handsets including the ever-popular iPhone) the customer simply scans a barcode on their product package using the camera on their phone and numero sets to work. There’s no need for call centre intervention; everything from instructions to the parcel carrier (with respect to collecting the return product and scheduling replacement deliveries) to internal workflows (such as updates to the customer’s records) are taken care of. It’s not only the most efficient way to efficiently handle troublesome returns processes, it’s also the perfect way to handle consumers such as Gary, Jenny and Mike. And -by supporting standard mobile phones as well as smartphones – it can even help Anne and Barry. |
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
