numero is a UK based software house focussed on providing high volume, customer interaction solutions to the Customer Service and Contact Centre sector. Our flagship product SmartAgent, provides customer contact centres with possibly the most complete and cost-effective solution available today for customer enquiry management and business process automation.
Through a combination of automation and streamlining of manual processes, SmartAgent is able to dramatically reduce the time and effort associated with the handling of customer interactions, irrespective of whether they are simple enquiries or complex transactions. Combine this with the ability to manage multiple interaction channels within a single universal queue leads to significant improvements in efficiency, responsiveness, quality and consistency.
By implementing SmartAgent organisations can not only reduce the high manpower costs associated with handling customer enquiries within contact centres - they can also execute a strategy to implement integrated customer interaction management across the business and beyond.
numero is a trading name and brand of Smart Analytics Limited, developed to reflect the organisation's increased emphasis on solutions for intelligent customer interaction management. The brand is associated with a suite of products based on our advanced analytic natural language processing technologies, but with a particular emphasis on the SmartAgent product suite.
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