numero enables extremely large volumes of customer interactions to be handled with ease. Whether via traditional channels (such as phone calls and correspondence) or new favourites such as Facebook and mobile apps our solutions streamline every customer journey. From customer service enquiries to new sales opportunities, our powerful applications enable a more personalised, efficient, effective and timely response.

numero integrates seamlessly with existing processes and technologies allowing rapid deployment and payback across many industry sectors and business needs. For many, our pre-configured line-of-business solutions work straight out-of-the-box to capture, enrich and automate work-flows to deliver the ultimate in customer service.

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Our mission is to develop, deliver and support the most advanced multi-channel customer interaction management solutions for forward thinking organisations that are truly committed to delivering world-class customer experiences.

We believe today’s demanding customers expect to interact via any medium they find convenient so organisations must seize the initiative and piece together all their disparate communications. We makes this possible by providing a single place in which all customer interaction is captured, enriched, routed, automated, assisted and reacted to. In doing so, we cut the complexity of communication, to ensure prompt, personal and appropriate reaction and action from the organisation, automatically.

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The whole essence of numero is captured by our ‘can do’ attitude and a commitment to ‘doing the right thing’. It is also evident in our value statements, which ensure that clients and their customers are central to all we do, all of the time.

• We are obsessed with helping our clients to improve the way they interact with their customers
• We are determined to exceed the expectations of our customers and potential customer
• We are committed to identifying the return on investment and benefits of our solutions, before implementation
• We are focused on delivering against our promises, including ROI
• We believe our independence, entrepreneurialism, proprietary IP and specialism deliver quick, decisive and world-class results
• We engage enthusiastically with our customers and potential customers, enjoying the opportunity to involve and collaborate
• We champion the philosophy of being easy to do business with
• We are driven by the needs, desires and wishes of our customers and prospective customers
• We develop long-term relationships with customers and never look to exploit the short-term or oversell our capabilities
• We value our people and have created a business that is good for all

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We promise to operate in ways that can be depended on always, as confirmed by our integrity, agility, professionalism and openness.

This ensures that we always endeavour to:

• deliver clear benefits to our customers
• offer fast implementations for our solutions
• deliver projects on time and to budget
• have enterprise-class capabilities that are fit for large organisations
• capitalise on existing infrastructures and processes
• have world-class solutions, processes & people
• be able to prove our expertise through all our customers

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We are always delighted to see visitors at the numero offices, please contact our Office Manager Ann Brooks should you have any queries about arrangements. We encourage anyone visiting to speak to Ann in advance, whatever query you may have. Ann is contactable on her DDI number (+44 161 475 0339), mobile number (+44 7980 350519) or email (ann.brooks@thisisnumero.com). Ann can help with any arrangements regarding your visit including car parking, directions, train times, taxis, and so on. Ann will be delighted to help you.

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