numero has published research into the customer service performance of leading businesses operating in the retail, entertainment, leisure, travel, logistics, telecoms and airline sectors.

Within this report, we frequently highlight the fact that the multi-channel communication issues can be easily addressed through the use of modern technology such as that developed by numero. Our solutions are relied upon by some of the biggest names in the customer services business – including 3 the top 4 business process outsourcers (BPO).

numero has helped many leading businesses to streamline their customer journeys with solutions that save costs, increase opportunities and deliver a return on investment in a matter of months. We support all communication channels (voice and non voice) and have the experience and expertise to address the challenges and opportunities identified within the research findings. However, we believe in putting our money where our mouth is and invite readers of the report to make a start on improving their non-voice communications at no cost by:

Establishing your business case – free of charge

numero act is a step-by-step consultancy service that investigates the business case (including ROI, immediate benefits and longer term gains) for streamlining customer journeys (via voice and/or non voice channels) using the numero uno software platform. We will provide this service free-of-charge to readers of the report.

numero uno software – free licensees

The state-of-the-art customer service solutions numero creates for contact centres, web applications and back office functions are powered by the numero uno software platform. numero uno includes web chat and FAQ modules that enhance and streamline these non voice communication channels. Readers of the report who register their interest in the next month will be offered free licensees to these modules, along with guidance on their integration with existing sites and systems.

Anyone interested in the above should contact any member of the numero team or complete the contact us form on the left hand side of this page quoting the reference RESEARCHOFFER. Please note that due to the high value nature of these offers, they are time limited.

Simply terms and conditions apply to these offers – details of which will be provided on enquiry.