CCA member’s page

CCA member’s page

Thank you for visiting this page, which is intended for members of the CCA only. This page provides free access to PDF downloads of two numero research reports. Namely:

The Little Book of Big Customer Expectations

Littlebook cover CCA members page

A 16 page report summarising 6 customer segments and their characteristics, communication preferences and attitudes toward customer service. For your free copy of this insightful report, just click here.

For further information on this report, take a look at this page.

Research into Customer Service Performance.

A 32 page report that summarises the approach and benchmarks the performance of 80 leading businesses through blind testing of non-voice communication channels. To download your free copy please click here.

For further information on this report, take a look at these pages

We hope you find this information useful and informative. Research report cover CCA members pageWe are delighted with the positive feedback we have received and welcome your comments which can be submitted using the feedback form opposite or by speaking to any member of our executive team.


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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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