Thank you for visiting this page, which is intended for members of the CCA only. This page provides free access to PDF downloads of two numero research reports. Namely:

The Little Book of Big Customer Expectations

A 16 page report summarising 6 customer segments and their characteristics, communication preferences and attitudes toward customer service. For your free copy of this insightful report, just click here.

For further information on this report, take a look at this page.

Research into Customer Service Performance.

A 32 page report that summarises the approach and benchmarks the performance of 80 leading businesses through blind testing of non-voice communication channels. To download your free copy please click here.

For further information on this report, take a look at these pages

• Report methodology
• Summary report findings
• Research press release

We hope you find this information useful and informative. We are delighted with the positive feedback we have received and welcome your comments which can be submitted using the feedback form opposite or by speaking to any member of our executive team.