The demand for numero solutions continues to grow with an array of public and private sector organisations embracing the transformational power of the numero interactive platform. The uptake within local government has been especially strong, thanks to the numero team’s proven ability to improve the accessibility of public services via simple, streamlined and efficient workflows and customer journeys across different channels including online, mobile, social media and traditional favourites including calls and correspondence.
To build on this success numero has appointed Guy Richardson, a highly experienced sales professional, to spearhead expansion in local government. With over 25 years’ sales experience, predominantly within IT solutions, Guy brings a wealth of know-how and expertise to numero. During this time, he has worked extensively with police, central government, local government and financial institutions – helping to drive technology adoption for the benefit of users and customers. In the process, Guy has worked on many specialist projects including those to meet demanding needs within covert police operations.
Having worked for a number of highly regarded software businesses – including Sapiens, ABM, GSA and KANA – Guy is well placed to appreciate the ground-breaking potential of the numero interactive solutions platform. The flexibility, power and omni-channel reach of numero interactive were key factors in his decision to join the business, which Guy acknowledged by saying:
I was excited by the numero opportunity as soon as I was introduced to the business transformation projects they have delivered to leaders in retail, financial services, travel, central government, utilities, telco and local government. However, the excitement intensified with my first numero interactive demonstration. The numero team has fully developed and stress-tested solutions that other software businesses can only aim for within development roadmaps and plans. The potential within local government is vast as numero has the ability to address fundamental needs quickly, efficiently and cost-effectively.
Guy Colclough, numero founder and CEO, explained how the appointment provided further confirmation of the competiveness of the numero interactive solutions platform:
From the outside, other software and solutions businesses can appear offer fully integrated omni-channel solutions. Against this background, we’ve found an increasing number of organisations who have been completely disillusioned by the false promises, long lead-times, functionality limitations and budget over-runs of projects. Once introduced to numero their faith is restored, thanks to our decision to build from the bottom-up a platform that delivers the promise of omni-channel. It has therefore been interesting to work with Guy and understand how positively our platform and projects compare to others.
Guy’s knowledge of local and national government will be a genuine asset for numero as he will help our clients in the public sector to exploit the potential of our solutions for the benefit of their stakeholders.
As with the software development, social media, customer experience and CRM experts at numero, Guy will be based in Stockport – close to the Peak District where he spends leisure time shooting and working his dogs. Guy’s other passions include racing boats, skiing, flying and family life – which collectively provide essential downtime from busy days in the office.